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Contact Center

Majestic offers clients integrated, multi-channel communication service to manage all of their customer interactions. Our state-of-the-art Contact Center operates round-the-clock to service customers around the globe. Channels currently supported include:

  • Voice Based Phone Support (Inbound & Outbound)
  • Telemarketing
  • Email Response
  • Live Chat
Voice Based Phone Support (Inbound & Outbound):
Today, a majority of customer contact occurs over the phone. At Majestic, we provide inbound and outbound phone support encompassing sales, customer service, technical support, help desk, and collections to the most discerning corporations spanning several industry verticals like Banking & Insurance, Healthcare, Technology and Retail.

Telemarketing:
We manage ongoing telemarketing campaigns for many US based clients. Using qualified databases, predictive dialers, and other state-of-the-art technology, our highly skilled and motivated Telesales Representatives manage many successful sales and marketing campaigns. We also design, implement, and manage targeted email campaigns for our clients.

Email Response:
Email is fast becoming a preferred way to communicate with customers. According to recent studies, 45% of web-enabled businesses still fail to respond to customer email queries within 24 hours. Our sophisticated infrastructure, talented people, and well-defined processes ensure unsurpassed email management services to leading enterprises.

Live Chat:
With over 66% of online customers abandoning their online purchase due to the lack of real-time customer service, web-enabled companies need a partner capable of increasing sales transactions. Our customer-friendly live chat services help our clients increase their "visitor" to "customer" conversion rate We continue to explore current communications technologies to ensure that our clients are offered the latest cutting-edge customer support solutions available.